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Microbusiness using under 100,000 kWh for Power

Microbusiness using under 293,000 kWh for Gas

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Electrical Emergency

In case of an electrical emergency or power outage at your business, you’ll need to ring your operator, call 105 to report the issue. Download our power emergency guide here. 

Gas
Emergency

If you smell gas or think you have a gas emergency, call the gas emergency services line immediately on 0800 111 999.

Download our gas emergency guide here.

Emergency contacts form

Please complete this form for each supply point with an Annual Quantity over 25,000 Therms/732,678 kWh per annum. By completing this form the network distributor can contact you if there is ever a Network Gas Supply Emergency. 

Suspected theft or crime

To report an energy crime:

 

Distribution Network Operators

For all questions relating to your local distribution of Gas or Electricity, please contact your Distribution Network Operator.

Download our distribution network operators guide here.