The Radio Teleswitch Service (RTS) uses a radio signal to tell some older electricity meters when to switch between peak and off-peak rates. RTS is used for some traditional multi-rate meters and was designed to support those who use electricity for their heating and hot water. This may include those who use electric storage systems, panel heaters or immersion heaters in water tanks – some of which typically charge up overnight.
Switched- off
By 30 June 2025, the Radio Teleswitch Service (RTS) will end as it is reaching the end of its operational life. The switch-off will affect businesses using electricity RTS meters, and may mean that their heating and hot water supply stops functioning as normal.
Why is the Radio Teleswitch Service being switched off?
RTS was introduced in the 1980s and is now reaching the end of its natural operational life. This means that the equipment that produces the radio signal can’t be adequately maintained anymore.
How do I find out if I have an RTS meter?
If you’re not sure whether you have an RTS meter, there are a few things you can look out for:
- there may be a separate switch box near your meter with a radio teleswitch label on it
- the property is heated using electricity or storage heaters
- there is no gas supply to the area. This includes premises in rural areas
What happens if I don’t upgrade my RTS meter?
If you decide not to upgrade, the heating and/or hot water provisions in your business could be affected. You may find that the heating and/or hot water is continually left on or off, or the charging-up happens at the wrong time of day.
Your electricity supplier won’t be able to confirm how much electricity you have used during peak or off-peak times, which means your electricity costs could be much higher than before.
How do I upgrade my RTS meter?
Complete our online Smart Meter Registration form and our metering agent, Energy Assets will contact you to book your meter upgrade.
