I need help understanding my bill

Visit our Energy Invoice Cost Breakdown page for a breakdown of what is included in your energy invoice for both your standing charge (p/day) and cost of energy (p/kWh).

If you need further assistance, our dedication customer service team are available Monday to Friday on Live Chat or Call 0800 804 8589 8.30 to 5pm to help with any queries. Alternative our online portal, myCorona, is available 24/7 where you can access all your account and billing information.

Key features of myCorona:

• Track your onboarding process
• The Dashboard displays all your account information at a glance
• See all your invoices and payment history
• Raise and view all your queries and receive notifications when your queries are updated
• View all your meters, meter reads and consumptions
• If you have smart or AMR meter, you can view your HH data and potentially gain useful insights into your energy usage

To access myCorona please click here