Can my energy supply be cut off?

We understand we are currently living through challenging financial times. We will only every disconnect energy supply when we have exhausted all other options.

The best way to ensure that this does not happen is to contact us if you are struggling to pay your energy invoices. We have a dedicated Credit Management Team on 0800 804 8589 who will be happy to discuss your situation and work with you to reach a payment arrangement and the different methods we have to support you.

There are also independent agencies who can help you if you are struggling financially, please do visit the below websites for advice:

Citizens Advice England and Wales consumer service on 0808 223 1133 

Citizens Advice Scotland consumer service on 0808 196 8660 

Energy Help Unit (EHU) is part of the Citizens Advice Bureau: EHU

Business Debt Advice is part of the Money Advice Trust: Business Debtline

Step change – help for self-employed and sole traders: StepChange Debt Charity