FAQs

By 30 June 2025, the Radio Teleswitch Service (RTS) will end as it is reaching the end of its operational life. The switch-off will affect businesses using electricity RTS meters, and may mean that their heating and hot water supply stops functioning as normal. 

The Radio Teleswitch Service (RTS) uses a radio signal to tell some older electricity meters when to switch between peak and off-peak rates.  RTS is used for some traditional multi-rate meters and was designed to support those who use electricity for their heating and hot water. This may include those who use electric storage systems, panel heaters or immersion heaters in water tanks – some of which typically charge up overnight. 

Switched- off

By 30 June 2025, the Radio Teleswitch Service (RTS) will end as it is reaching the end of its operational life. The switch-off will affect businesses using electricity RTS meters, and may mean that their heating and hot water supply stops functioning as normal.

Why is the Radio Teleswitch Service being switched off?

RTS was introduced in the 1980s and is now reaching the end of its natural operational life. This means that the equipment that produces the radio signal can’t be adequately maintained anymore.

How do I find out if I have an RTS meter?

If you’re not sure whether you have an RTS meter, there are a few things you can look out for:

•  there may be a separate switch box near your meter with a radio teleswitch label on it
•  the property is heated using electricity or storage heaters
•  there is no gas supply to the area. This includes premises in rural areas

What happens if I don’t upgrade my RTS meter?

If you decide not to upgrade, the heating and/or hot water provisions in your business could be affected. You may find that the heating and/or hot water is continually left on or off, or the charging-up happens at the wrong time of day.

Your electricity supplier won’t be able to confirm how much electricity you have used during peak or off-peak times, which means your electricity costs could be much higher than before.

How do I upgrade my RTS meter?

Complete our online Smart Meter Registration form and our metering agent, Energy Assets will contact you to book your meter upgrade.

RTS was introduced in the 1980s and is now reaching the end of its natural operational life. This means that the equipment that produces the radio signal can’t be adequately maintained anymore. 

If you’re not sure whether you have an RTS meter, there are a few things you can look out for:  

• there may be a separate switch box near your meter with a radio teleswitch label on it 
• the property is heated using electricity or storage heaters 
• there is no gas supply to the area. This includes premises in rural areas

If you decide not to upgrade, the heating and/or hot water provisions in your business could be affected. You may find that the heating and/or hot water is continually left on or off, or the charging-up happens at the wrong time of day.  

Your electricity supplier won’t be able to confirm how much electricity you have used during peak or off-peak times, which means your electricity costs could be much higher than before. 

Complete our online Smart Meter Registration form https://www.coronaenergy.co.uk/smart-meter-registration/and our metering agent, Energy Assets will contact you to book your meter upgrade.  

An industry wide failure occurred within the Central Switching Service (CSS), meaning that switches due complete on 7th July 2023 have not completed and switches due to complete in the next 28 days may be impacted.

What impact does this have?

An impact assessment is ongoing from the Data Communications Company (DCC)  who are responsible for the CSS.   However, it appears that switches due to be completed 7th July 2023 have not been processed and there will be further impact on switches due to be completed in the next 28 days.

What are we doing?

The supplier community and the DCC are assessing potential solutions to mitigate the impact for future dated switches and preserve switch dates where possible.

What can you do?

No action is required.  We are advocating for our customers centrally and will communicate directly with those impacted by this CSS incident.

The Government’s Energy Bill Relief Scheme (EBRS) and Energy Bill Discount Scheme (EBDS) were in place from 1st October 2021 to 31st March 2023 and 1st April 2023 to 31st March 2024. The schemes were created during the energy crisis to help reduce energy bills for businesses, charities and public-sector, and have now ended. 

The government has amended the current legislation as energy prices have now stabilised.  From 13th March 2025, the discount for EBRS and EBDS will no longer be provided for energy consumed during the dates outlined above.  

Below are details on how the schemes were administered. 

Further detailed information is available on the gov.uk website. (https://www.gov.uk/guidance/energy-bill-relief-scheme-help-for-businesses-and-other-non-domestic-customers) 

Who is eligible for the EBRS? 

The scheme will apply to customers who are: 

1. On existing fixed price contracts that were agreed on or after 1st December 2021 

1. Signing new fixed price contracts 

1. On deemed / out of contract or variable tariffs 

1. On flexible purchase or similar contracts 

The scheme is intended to be of broad application but there may be very limited exclusions. 

We will let customers know if they are eligible and the value of the discount to be applied. 

Important Information for Flex Customers 

• Flex customers should continue to contract and hedge in line with their normal practices to avoid market disruptions 

• Cashing in or changing contracting positions or financial instruments subsequent to the announcement of the Scheme in order to increase the level of bill support required from government, or in order to become exposed to energy costs expected to be eligible for support, is expected to result in that support being refundable to government. Further details will be available in due course. 

Non-domestic suppliers and consumers must not profit from the scheme other than for its intended purpose of providing relief on necessary energy bills. Any such activity will result in support being refundable to government and may be liable to further penalties. 

What do I need to do? 

Customers don’t need to take any action regarding the scheme 

How will the discount be applied? 

1. Corona Energy will automatically apply the discount to eligible customer’s bills 

1. The discount for each eligible customer will vary depending on their contract type and circumstances 

1. The discount will be first seen in October 2022 bills, which are typically received in November 2022 

How do I ensure I am billed accurately for the energy I consume? 

Provide regular monthly reads by the 1st of the month. 

A Smart meter will automatically send your meter reads to us. Goodbye estimated reads.  Hello accurate bills. 

If you would like to register your interest in having a smart meter installed, please complete our Smart Meter Registration Form  Smart Meter Registration – Corona Energy) 

About the EBDS scheme 

This scheme replaces the Energy Bill Relief Scheme and will run from the 1st April 2023 to the 31st March 2024.  The scheme is made up of three parts: 

1. The baseline discount will provide some support with energy bills for eligible non-domestic customers and will be applied automatically to your bills. 

Most customers will not see additional support on their energy bills from April 2023 due to the current wholesale prices.  Any support is likely to be significantly reduced compared to the EBRS scheme. 

2. The Energy and Trade Intensive Industries (ETII) discount will provide a higher level of support to businesses and organisations in eligible sectors – you will need to register to get this support
3. The Heat Network discount will provide a higher level of support to heat networks with domestic end consumers – you need to register to get this support

Eligible ETII or Heat Network organisations will need to take action to receive the higher level of support.  

We will not be able to apply the ETII or the HNS discount rate until eligibility has been confirmed by the Department for Energy Security and Net Zero. You should continue to pay your bill as normal until the discount is applied. 

Most eligible customers receiving the baseline discount should expect to see it in their April bill produced in May. 

Eligibility for the EBDS baseline discount 

The scheme will be available to everyone on a non-domestic energy supply contract with a licensed energy supplier including: 

• Businesses 

• Voluntary sector organisations, such as charities 

• Public sector organisations such as schools, hospitals and care homes 

Who Are: 

• On existing fixed price contracts that were agreed on or after 1st December 2021 

• Signing new fixed price contracts 

• On deemed/out of contract contracts 

• On flexible contracts 

How the baseline discount is applied 

Eligible customers will receive a per-unit discount to their energy bills. This is subject to a maximum discount. 

The relative discount will be applied if wholesale prices are above a certain price threshold. For most non-domestic energy users these threshold prices and maximum discounts have been set at: 

• Electricity – £19.61 per megawatt hour (MWh) with a price threshold of £302 per MWh. 

• Gas – £6.97 per megawatt hour (MWh) a price threshold of £107 per MWh 

The discount is calculated as the difference between the wholesale price and the price threshold. 

The discount is phased in when the contract’s wholesale price exceeds the floor price, until the total discount per MWh reaches the maximum discount for that fuel. The discount is only applied to the wholesale element of the bill and therefore the final per unit price paid by customers will differ as it includes other costs such as network charges and operating costs. 

For up to date information on the EBDS scheme please visit https://www.gov.uk/guidance/energy-bills-discount-scheme 

Eligibility for ETII support 

You must have non-domestic contract and be: 

• On an existing fixed price contract that has a price fix date on or after 1st December 2021 

• Signing a new fixed price contract 

• On a deemed/out of contract contract 

• On a flexible contract 

Your business should also be able to prove that at least 50% of its revenue is being generated from UK-based activity within one of the eligible SIC code sectors. 

For Local Authorities, eligibility will be determined at a premise level.  The Local Authority will be required to declare that at least 50% of the space is taken up by operations within an eligible sector. 

Eligible organisations will need to apply for the higher support via a digital portal that will open on the EBDS gov.uk page in early April. Organisations will need to provide information on their organisation, energy supplier, relevant energy supply contract(s) references and applicable meter point references.  The government will determine eligibility based on the application. 

The support you will be eligible to receive 

Eligible customers will receive a discount reflecting the difference between the price threshold and the relevant wholesale price. The thresholds are: 

Electricity – £185 per MWh 

Gas – £99 per MWh 

This discount will only apply to 70% of energy volumes and will be subject to a maximum discount of £40.0/MWh for gas and £89/MWh for electricity. The baseline level of support will apply for the remaining 30% of energy volumes where the wholesale price meets the baseline eligibility criteria. The discount will be displayed as one line on your bill as we will do one calculation for the overall discount you are owed. 

For up to date information for ETIIs and to start the application process please visit https://www.gov.uk/guidance/energy-bills-discount-scheme-energy-and-trade-intensive-industries-support 

Eligibility for heat network support 

Heat networks will be eligible for the higher level of support if: 

• They meet the definition of a heat network as defined in the EBDS Regulations 

• Are supplied gas or electricity by a licensed supplier for the purposes of generating heat 

• Serve one or more domestic end consumers 

How the discount is applied 

This scheme aims to bring retail energy prices paid by heat networks down to a specific heat network Minimum Supply Price. This should ensure that domestic customers on heat networks do not face disproportionately higher heat and hot water bills when compared to customers in equivalent households who are supported by the Energy Price Guarantee (EPG). 

There are no maximum discounts or wholesale price thresholds for heat networks. This is different to the approach taken for other parts of the Energy Bill Discount Scheme or the Energy Bill Relief Scheme. 

The scheme will support the wholesale element of a heat network’s energy tariff, up to the point that the Minimum Supply Price is achieved. The Minimum Supply Prices will be set as: 

Electricity – £340 per MWh 

Gas – £78.3 per MWh 

After their application for the scheme has been approved, heat networks will receive the new discount rate from Corona Energy. They will then need to pass this onto their domestic customers. 

The government’s ‘Qualifying Financially Disadvantaged Customers’ (QFDC) initiative has been introduced by the Department for Energy Security and Net Zero (DESNZ) to provide increased protection for customers on out of contract or deemed rates. 

This is in addition to the reduction applied as part of the Government’s Energy Bill Relief Scheme and is aimed at supporting businesses over the winter period. 

For customers who qualify, you do not need to do anything, the additional discount will be applied to your unit rate by us and will not be shown as a separate line item on your invoice. 

For qualification criteria, please go to The Energy Bill Relief Scheme Regulations 2022 (legislation.gov.uk) 

The EBRS will help cut energy bills for businesses, charities and public-sector organisations between 1st October 2021 and 31st March 2023.

Further detailed information is available on the gov.uk website. (https://www.gov.uk/guidance/energy-bill-relief-scheme-help-for-businesses-and-other-non-domestic-customers)

Who is eligible for the EBRS?

The scheme will apply to customers who are:

1. on existing fixed price contracts that were agreed on or after 1st December 2021
2. signing new fixed price contracts
3. on deemed / out of contract or variable tariffs
4. on flexible purchase or similar contracts

The scheme is intended to be of broad application but there may be very limited exclusions.

We will let customers know if they are eligible and the value of the discount to be applied.

Important Information for Flex Customers

• Flex customers should continue to contract and hedge in line with their normal practices to avoid market disruptions
• Cashing in or changing contracting positions or financial instruments subsequent to the announcement of the Scheme in order to increase the level of bill support required from government, or in order to become exposed to energy costs expected to be eligible for support, is expected to result in that support being refundable to government. Further details will be available in due course.

Non-domestic suppliers and consumers must not profit from the scheme other than for its intended purpose of providing relief on necessary energy bills. Any such activity will result in support being refundable to government and may be liable to further penalties.

What do I need to do?

Customers don’t need to take any action regarding the scheme

How will the discount be applied?

1. Corona Energy will automatically apply the discount to eligible customer’s bills
2. The discount for each eligible customer will vary depending on their contract type and circumstances
3. The discount will be first seen in October 2022 bills, which are typically received in November 2022

How do I ensure I am billed accurately for the energy I consume?

Provide regular monthly reads by the 1^st of the month.

A Smart meter will automatically send your meter reads to us. Goodbye estimated reads.  Hello accurate bills.

If you would like to register your interest in having a smart meter installed, please complete our Smart Meter Registration Form  Smart Meter Registration – Corona Energy)

The government’s ‘Qualifying Financially Disadvantaged Customers’ (QFDC) initiative has been introduced by the Department for Energy Security and Net Zero (DESNZ) to provide increased protection for customers on out of contract or deemed rates.

This is in addition to the reduction applied as part of the Government’s Energy Bill Relief Scheme and is aimed at supporting businesses over the winter period.

For customers who qualify, you do not need to do anything, the additional discount will be applied to your unit rate by us and will not be shown as a separate line item on your invoice.

For qualification criteria, please go to The Energy Bill Relief Scheme Regulations 2022 (legislation.gov.uk)

The discounts for QFDC customers are:

Please note that the NDAFP scheme has now closed.

The NDAFP is a scheme providing support to customers who are not connected to the gas grid and use an alternative fuel to heat their premises.

Eligible customers will receive a payment of £150 on their electricity account.

Further detailed information is available here: Non-Domestic Alternative Fuel Payment Scheme, Great Britain – GOV.UK (www.gov.uk)

Who is eligible?

The government have worked with suppliers and provided a list of customers who are eligible for the NDAFP.  Eligible customers have been identified as not connected to the gas grid, by the Gas Transporters via Xoserve, and confirmed via the government’s internal validation process.

What will the discount be?

The NDAFP provides eligible customers a one-off discount of £150 on their electricity account. This discount will be applied before 11 March 2023.

What if I have outstanding debt?

As per the government’s rules, if you have an outstanding debt on your account and are eligible to receive the NDAFP payment, then the £150 will be offset against your outstanding debt.

What do I need to do?

The good news is that you don’t need to do anything! If you are identified by the government and ourselves as being eligible, you will receive a credit note from us showing the £150 payment against your electricity account.

Corona Energy is a leading independent commercial energy supplier in the UK, with over 25 years’ experience supplying gas and electricity to a range of small and large enterprises. With over 13,000 customers and 85,000 meters in our portfolio, we offer tailored products to meet every requirement.

If you have any immediate concerns, please contact your Key Account Manager or contact one of our energy experts on 0800 804 8589 option 2 discuss options.

Yes, please contact us to report any issues with your meter. 

For us, it is business as usual and we will apply to your current supplier to initiate your switch.  Provided your current supplier does not object, your supply will switch to us on your contract start date. 

Your current supplier can object to you switching, if a valid contract exist or if there is an outstanding balance on your account.

Your incoming supplier is responsible for initiating the switch.  Provided you are not in a valid contract and there is no outstanding balance on your account, we will not object to your switch.

We will inform you if we receive an objection from your current supplier.  You will need to contact them immediately to resolve the objection.  Objections could cause a delay in your switch to Corona Energy.

We have been in regular communication with all of our critical third-party vendors with regards to their own Business Continuity Planning (BCP).  They have provided thorough information on their BCP practices and assured us that there is no foreseeable impact to essential services.

At Corona Energy, the type of data we hold or process is in connection with the performance of the supply contract to be entered into between the parties, and is unlikely to include personally identifiable information (PII). However, we would like to assure you that as a supplier to many private, public sector customers and not-for-profit organisations, we have processes in place to ensure that we are GDPR compliant. In addition to this, how we process and store data, if applicable, will be carried out in accordance with Corona Energy’s privacy policy for our customers, which can be found by clicking on the following link: https://www.coronaenergy.co.uk/privacy-policy/

At Corona Energy, we offer a wide range of gas and power contracts to suit every business. This includes fixed and flexible contracts and we will be happy to discuss your options to ensure that you get the most suitable contract for your business. Please call us on 0800 804 8589 to speak with one of our Sales Team.

You can obtain a quote in two minutes by utilising our online quote tool here.

Alternatively you can contact us on 0800 804 8589 and speak to a member of our sales team.

We understand we are currently living through challenging financial times. We will only every disconnect energy supply when we have exhausted all other options.

The best way to ensure that this does not happen is to contact us if you are struggling to pay your energy invoices. We have a dedicated Credit Management Team on 0800 804 8589 who will be happy to discuss your situation and work with you to reach a payment arrangement and the different methods we have to support you.

There are also independent agencies who can help you if you are struggling financially, please do visit the below websites for advice:

Citizens Advice England and Wales consumer service on 0808 223 1133 

Citizens Advice Scotland consumer service on 0808 196 8660 

Energy Help Unit (EHU) is part of the Citizens Advice Bureau: EHU

Business Debt Advice is part of the Money Advice Trust: Business Debtline

Step change – help for self-employed and sole traders: StepChange Debt Charity

myCorona is an online account management service and is available 24/7. You can view your bills, raise and track queries, view your consumption and billing history and submit meter readings all in one easy-to-use place. Sign into your account here.

Please see our complaints process here.

To obtain your unique login details, please email the myCorona team at myCorona@coronaenergy.co.uk.

Electrical emergency

We have some helpful information in our emergency guide Corona-Energy-Emergency-Help-Guide.pdf (coronaenergy.co.uk).

Moving your gas and electricity to Corona Energy from another supplier is very simple. Just call us on 0800 804 8589 for a quote. Once we’ve given you a quote and you’ve agreed your contract with us, we’ll do all the work with your existing supplier.

Please ensure you terminate your contract with your current supplier or there may be a delay in switching your energy supply.

Switching is a simple three-step process:

1. Call us on 0800 804 8589 to discuss your requirements with our dedicated sales team and we’ll provide a contract that meets your needs. Please ensure you terminate your contract with your current supplier or there may be a delay in switching your energy supply.
2. Your switch starts 28 days before your contract start date. We will contact your current supplier to tell them we’re taking over your supply. If your current supplier raises any issues that impact your switch to us, we will contact you immediately.
3. We will send a meter read agent to take an opening meter read around the date of your switch and will send this reading to your previous supplier so they can finalise your account on the same reading.

We recommend that you also take a meter reading in case we are unable to obtain an opening read. The reading can be taken up to five days before to five days after the date of your switch.

Your current supplier can object to you switching only under certain circumstances, which will be set out in your contract.

Typical reasons your supplier may object to you switching include:

• if you are in debt with your supplier
• if your fixed contract term has not ended

For a smooth transfer to Corona Energy, advise your current supplier that you wish to terminate your contract and ensure that you have settled your account fully.

Moving your gas and electricity to Corona Energy from another supplier is simple and straightforward to complete. Call us on 0800 804 8589 (Option 1) for a quote.

Once we’ve given you a quote and you have agreed your contract terms with us, we will do everything needed to switch your supply to us.

All that is required of you is to ensure that you have terminated your contract with your current supplier and that there is no debt associated to your account. If this has not been completed, your current supplier may object to the switch which can lead to delays in getting your supply transferred to Corona Energy.

By switching to Corona Energy, you will benefit from our exceptional customer service. We always look aim to improve our services, we are continuously adapting and being proactive to provide the best possible service for our customers.

Our pledge to deliver exceptional service starts with getting the basics right. Our friendly support team will contact you once your supply has switched to set up your account.

We will also set you up on my Corona, our online 24/7 account management service that puts all your account and billing information at your fingertips. You should receive your first invoice 8 weeks after your switch date.

Providing regular monthly reading will ensure you receive accurate monthly bills.

Power meter reads should be sent to us no later than the 1st of the month and can be submitted via our online account management tool, myCorona.

Gas meter reads should be sent to us no later than the 3rd of the month and can be submitted on our website.

Readings submitted after these dates may not be used for billing purposes and you could receive an estimated bill.

A TPI can obtain contract rates on your behalf if you have provided them permission with a valid Letter of Authority. Corona Energy work with a selected number of TPI’s that are signed up to Ofgem’s ADR (Alternative Dispute Resolution scheme). A TPI will charge a fee for their services and they will discuss this with you.

More information on Ofgem’s Alternative Dispute Resolution scheme can be found here.

Advice on switching business energy supplier from OFGEM can be found here.

If you need independent and practical advice you can also contact Citizens Advice. This service gives you free, confidential and impartial advice with your energy problems. This includes issue with your bills or meters and if you are struggling to pay for your energy.

Please follow link Citizens Advice or call

Citizens Advice England and Wales consumer service on 0808 223 1133 

Citizens Advice Scotland consumer service on 0808 196 8660 

Moving your gas and electricity to Corona Energy from another supplier is simple and straightforward to complete. Call us on 0800 804 8589 (Option 1) for a quote.

Once we’ve given you a quote and you have agreed your contract terms with us, we will do everything needed to switch your supply to us.

All that is required of you is to ensure that you have terminated your contract with your current supplier and that there is no debt associated to your account. If this has not been completed, your current supplier may object to the switch which can lead to delays in getting your supply transferred to Corona Energy.

By switching to Corona Energy, you will benefit from our exceptional customer service. We always look aim to improve our services, we are continuously adapting and being proactive to provide the best possible service for our customers.

Switching is a simple three-step process:

1. Call us on 0800 804 8589 to discuss your requirements with our dedicated sales team and we’ll provide a contract that meets your needs. Please ensure you terminate your contract with your current supplier or there may be a delay in switching your energy supply.
2. Your switch starts 28 days before your contract start date. We will contact your current supplier to tell them we’re taking over your supply. If your current supplier raises any issues that impact your switch to us, we will contact you immediately.
3. We will send a meter read agent to take an opening meter read around the date of your switch and will send this reading to your previous supplier so they can finalise your account on the same reading.

We recommend that you also take a meter reading in case we are unable to obtain an opening read. The reading can be taken up to five days before to five days after the date of your switch.

Your current supplier can object to you switching only under certain circumstances, which will be set out in your contract.

Typical reasons your supplier may object to you switching include:

• if you are in debt with your supplier
• if your fixed contract term has not ended

For a smooth transfer to Corona Energy, advise your current supplier that you wish to terminate your contract and ensure that you have settled your account fully.

Unless you’ve agreed a contract with us prior to moving in, when you move into new premises, the existing energy supplier to the property will put you on a deemed rate which is higher than fixed supply agreements.

We’ll be happy to supply your new premises. Take a meter reading and call us on 0800 804 8589 to speak to our dedicated sales team about a contract that suits your new business arrangements.

It can take up to 30 days dependent on the submission and confirmation of the correct legal documents. If the correct legal documents are not supplied, this could cause a delay in processing your move.

If you are now responsible for the energy supplies for your vacant premises and Corona Energy is the supplier, please call us on 0800 804 8589. We will make sure that we have the correct details for you and ensure that we resolve any issues outstanding from the previous tenant.

This will depend on when the change of ownership is processed but in most cases your final bill will be sent out the following month.

If you are moving into a premises supplied by Corona Energy, it is important that you give our dedicated business move team at least 30 days’ notice. This time allows us to ensure an accurate bill can be provided and you don’t end up paying for energy consumed by another party.

To process this change, simply complete our online form and attach one of the following legal documents:

• Solicitor’s letter giving details of the move
• Deed of Surrender signed by both parties
• Lease agreement or a certified copy of the tenancy agreement
• A completed TR1 (Land Registry transfer of whole registered title)

If you are moving into premises supplied by Corona Energy, a Deemed Rate will apply. Deemed tariff rates may be more expensive than contract rates, therefore we suggest you try to move off this rate as quickly as possible.

Call us on 0800 804 8589 and speak to our dedicated sales team to discuss a contract or request a quote.

If you are moving out of premises supplied by Corona Energy, it is important that you advise us at least 30 days’ before your move. By advising us you are moving, we can ensure you are not responsible for any energy consumed after this date and will receive an accurate final invoice.

Advising us of your move is simple, submit this form and provide one of the following legal documents:

• Solicitor’s letter giving details of the move
• Deed of Surrender signed by both parties
• Lease agreement or a certified copy of the tenancy agreement; or
• A completed TR1 (Land Registry transfer of whole registered title)

We are unable to process your move request without one of the above legal documents.

Corona Energy only supplies energy to business customers. 

To request a change of ownership, complete the online form providing the required supporting documentation.  The change of ownership will be processed once the information provided has been verified  you must then transfer to a residential energy supplier.  Until your supply transfers, you will be charged at Deemed rates which may be higher than the rate offered by a residential supplier.  You can find a new energy supplier through any price comparison websites or by directly contacting another residential energy supplier.

myCorona is an online account management service and is available 24/7. You can view your bills, raise and track queries, view your consumption and billing history and submit meter readings all in one easy-to-use place. Sign into your account here.

To obtain your unique login details, please email the myCorona team at myCorona@coronaenergy.co.uk.

Please enter your registered email address here to reset your password.

myCorona is an online account management service and is available 24/7. You can view your bills, raise and track queries, view your consumption and billing history and submit meter readings all in one easy-to-use place. Sign into your account here.

Visit our Energy Invoice Cost Breakdown page for a breakdown of what is included in your energy invoice for both your standing charge (p/day) and cost of energy (p/kWh).

If you need further assistance, our dedication customer service team are available Monday to Friday on Live Chat or Call 0800 804 8589 8.30 to 5pm to help with any queries. Alternative our online portal, myCorona, is available 24/7 where you can access all your account and billing information.

Key features of myCorona:

• Track your onboarding process
• The Dashboard displays all your account information at a glance
• See all your invoices and payment history
• Raise and view all your queries and receive notifications when your queries are updated
• View all your meters, meter reads and consumptions
• If you have smart or AMR meter, you can view your HH data and potentially gain useful insights into your energy usage

To access myCorona please click here

Visit our Billing Transparency page for more details of what is included in your invoice.

The rates you are charged for your energy are shown on your bills alongside the number of units used. You can download your bills and view your billing history with myCorona. The rate is also on your contract and if your contract was negotiated by a third party on your behalf they will also have a copy of your agreement.

Visit our Energy Invoice Cost Breakdown page for a breakdown of what is included in your energy invoice for both your standing charge (p/day) and cost of energy (p/kWh).

If you need further assistance, our dedicated customer service care team are available to contact on  08008048589  9am-5pm Monday to Friday for any queries you may have regarding your invoice.

The climate change levy is an environmental tax, introduced in 2001, charged on business’s energy bills. It was introduced to encourage businesses to use their energy in a more energy efficient manner. Please be aware that businesses that pay the 20% tax rate are also charged the CCL. Corona Energy do not profit from the CCL, the charge goes directly to environmental needs supported by the government.

Please be informed that if you pay 20% on VAT you’re required to pay CCL charge, however, if you pay the reduced 5% rate you’re exempt from paying CCL.

You can enter your gas meter readings here.

To submit an electricity meter reading, you will need to log in to your online account here.

Simply call us on 0800 804 8589 or email mycorona@coronaenergy.co.uk and we can switch the paper bills off. If you are not already set up on myCorona, our online account management service, we will set you up with a login so you can view your bills.

Aside from viewing your bills, myCorona offers a 24/7 complete solution when it comes to managing your account. In myCorona you can raise and track queries, view your consumption and billing history and submit meter readings all in one easy-to-use place.

Click here to set up your direct debit or download and complete the form.

Corona Energy will deduct your invoice amount by direct debit each month. The due date and amount will be issued on each invoice.

VAT is normally charged at 20% on business energy. However, in certain circumstances a business energy customer can qualify for a reduced VAT rating and only needs to pay the domestic rate of 5%.

Business customers who use less than 1,000 kWh of electricity per month, or less than 4,397 kWh gas per month will automatically get charged at 5%.

For more information on VAT applicable to energy supplies, please contact the HMRC VAT helpline on 0845 010 9000 or visit the HMRC website, where VAT Notice 701/19 covering Fuel & Power can be found.

If your business does qualify for a reduced VAT rate, fill in our VAT declaration form and email it to us and we’ll make sure the reduced rate is applied to your bill.

If you want to find out more about your Corona Energy business contract, you can contact one of our customer care team on 0800 804 8589 (option 2) or send your query by email to customer.services@coronaenergy.co.uk.

When you leave our supply, we will issue your final invoice to the billing or email address we have in our system. If your final invoice needs to be sent to a different address, please ensure this is provided to us.

Your new supplier provides us with your transfer read which we will use to issue your final invoice. This is to ensure that both us and your new supplier use the same read for your transfer date.

If you are leaving a property, please ensure that you provide us with your forwarding address to issue your final invoice to.

Your final bill will also be available in your myCorona account.

We understand we are living in challenging times, and we want to support our customers in any way we can.  Our friendly customer care team is here to talk about your billing concerns.  You can contact our Customer Service Team on 0800 804 8589 9am-5pm Monday to Friday where we will work with you to help find a solution.

There are also independent agencies who can help you if you are struggling financially, please do visit the below websites for advice:

Citizens Advice England and Wales consumer service on 0808 223 1133 

Citizens Advice Scotland consumer service on 0808 196 8660 

Energy Help Unit (EHU) is part of the Citizens Advice Bureau: EHU 

Business Debt Advice is part of the Money Advice Trust: Business Debtline 

Step change – help for self-employed and sole traders: StepChange Debt Charity 

VAT rates are set at the standard rate of 20% unless you’re eligible for a VAT discount. If you are a business customer, you will be charged at 5% if you use under 1000 kWh or less than 4,397 kWh gas per month. If your business does qualify for a reduced VAT rates, please fill in our VAT declaration form.

Click here to read our guide on how to read your meter.

If you would like to register your interest in having a smart meter installed, please email smartoperations@coronaenergy.co.uk and we’ll take care of the rest.

The UK Government has initiated one of the largest ever energy infrastructure programmes to help ensure consumer bills are accurate, tackle climate change, support the transition to a low carbon economy and drive innovation of new smart products and services.

Smart meters provide information that allows better integration of renewable power, reducing our reliance on fossil fuels. By decarbonising our energy system, we will dramatically reduce our nation’s carbon footprint.

A smart meter is a new generation energy meter that provides two way communication between the customer and the energy supplier via the meter, with the energy supplier receiving meter reads and the customer receiving information on their energy usage.

Traditional meters simply measure the consumption of energy and require the customer or a meter reader to manually read the meter and send the read to the energy supplier.

An AMR meter only provides one way communication from meter to supplier. AMR metering lacks the operating specification to handle future innovations in helping to reduce usage, make use of new products and services and assist in reducing carbon emissions.

Our Automated Meter Reader (AMR) service puts you firmly in control, with far more accurate monitoring than ever before. An AMR collects automatically the readings from the meter so you do not need to provide monthly readings to us in order to get accurate bills.

With an AMR device you have access to precise, half-hourly usage data, eliminating the need for regular on-site meter readings.

An AMR can’t be tampered with because its specialised technology will detect if this happens.

If you are an SME customer, you may benefit from installing a smart meter instead of AMR.

A smart meter provides you with greater control because you can monitor your energy usage on a daily, even hourly basis to gain a better understanding of how you are using your energy.  This insight could help you optimize and potentially reduce your energy usage and carbon emissions.

A smart meter can also save you time as you will no longer need to provide manual meter readings.  Smart meters automatically send meter reads directly to your energy supplier so you receive accurate monthly bills.

Domestic and micro- business gas and electricity customers are eligible for a free installation of a smart meter.  Non micro-business customers can opt to have either a smart or an AMR meter installed.  Electricity smart meters must always be installed before or at the same time as a gas smart meter. Gas only customers who wish to have a smart meter installed may be able to be served, this will be on a case by case basis based on the availability of equipment as well as the suitability of your premise.

Smart meters are covered by UK and EU product safety legislation, which means they’ve undergone rigorous testing to make sure they are stable and secure.  More details on the safety of smart meters are available on the Public Health England Guidance brochure.

Smart meters only collect information about your energy usage and have their own secure, dedicated wireless network protected by advanced encryption. There are strict regulations and codes of practice governed by Ofgem to ensure your smart meter data is protected.

Only the customer and Corona Energy will have access to smart meter data as all smart data is strictly regulated.

Corona Energy is committed to keeping your personal data secure, handling it fairly and lawfully.

Any business with an AMR or SMART (SMETS 2 version) can access up to 12 months of half hourly consumption data.  Your data is available on our online portal myCorona, in the myEnergy section. If you do not have a myCorona account, please contact our customer service team on 0800 804 858.   

Gain powerful insights into your energy usage with Half Hourly (HH) data. Make smarter decisions to optimise and potentially reduce your energy consumption and carbon emissions.    

Your Half Hour data will provide you with insights that could help your optimise and potentially reduce your energy consumption. 

If you do not have an AMR or SMART meter, but wish to request an installation please complete our online registration form at Smart Meter Registration – Corona Energy 

The installation of a smart meter is free for all existing supplies. Smart meters will be paid for through your energy bills just as traditional and AMR meters are.

Gas: 0

Electricity: 2,320

Smart or Qualifying AMR Installations in 2025:

A new connection is the process of connecting a new supply to the local network. Whether it’s a brand new building or a supply disconnection, we can support your business needs.

We can get you connected, install new gas or electricity meters and upgrade existing ones.

To get a competitive quote or find out more, please email: new.connections@coronaenergy.co.uk or call our new connections team on 0800 804 8589

Gas meter reads should be sent to us no later than the 3rd of the month. You can enter your gas meter readings here.

Power meter reads should be sent to us no later than the 1st of the month and can be submitted via myCorona. You can log into your online account here.

Readings submitted after these dates may not be used for billing purposes and you could receive an estimated bill

If your Automated Meter Reader (AMR) is not working, there should be no affect to your energy supply.

Please contact our customer services team

• By calling 0800 804 8589
• Using our web chat via our website www.coronaenergy.co.uk
• Email gasCS@coronaenergy.co.uk or PowerCS@coronaenergy.co.uk

We will log the fault with the AMR provider who will arrange a visit to fix the issue or replace the AMR.

A new connection is the process of connecting a new supply to the local network. Whether it’s a brand new building or a supply disconnection, we can support your business needs.

We can get you connected, install new gas or electricity meters and upgrade existing ones.

To get a competitive quote or find out more, please email: new.connections@coronaenergy.co.uk or call our new connections team on 0800 804 8589

Click here to read our guide on how to read your meter.

Gas meter reads should be sent to us no later than the 3rd of the month. You can enter your gas meter readings here.

Power meter reads should be sent to us no later than the 1st of the month and can be submitted via myCorona. You can log into your online account here.

Readings submitted after these dates may not be used for billing purposes and you could receive an estimated bill

If you move into a property supplied by Corona Energy and you have never had a contract with us, any energy used at the property will be charged at our Deemed tariff rates.

The Deemed tariff rates apply until you:

• Sign a contract with Corona Energy
• Switch to another supplier
• Move out of the premises

Deemed tariff rates may be more expensive than contract rates, therefore we suggest you try to move off this rate as quickly as possible. A significant proportion of the deemed rate charged is made up of industry and infrastructure costs that are not derived from your energy usage. Therefore a vacant premise not using energy will still incur costs that we pass through to the customer.

If you’d like to talk to us about moving from our Deemed rates to a contract please call our Sales team on 0800 804 8589 or request a quote.

Detailed below are our Deemed rates for gas and electricity

Electricity Non Half-Hourly

Electricity Half-Hourly

Gas

Deemed Terms and Conditions

When your contract with us expires or is terminated and you have not switched to a new supplier, the continuation of supply for gas, electricity or both to your premises would be on our out of contract rate.

The rates that apply to out of contract customers include:

• A daily standing charge (£/day) to cover third party distribution charges, metering costs and administration costs.
• A unit rate (pence/KWh) applied to each actual or estimated unit of gas or power supplied.
• A capacity charge is also payable by half-hourly electricity customers to cover third party distribution charges.

All prices quoted exclude VAT and CCL and our out of contract rates are subject to change.

Your Terms and Conditions remain as per your expired contract.

Detailed below are our Out of Contract rates for gas and electricity

Electricity Non Half-Hourly

Electricity Half-Hourly

Gas

Energy theft is when a gas or electricity meter is bypassed so actual usage cannot be measured or recorded.

Any party found guilty of electricity or gas theft will have their supply disconnected and will likely be prosecuted.

What can happen if a gas or electricity meter is damaged or tampered with?

Any damage or tampering done to a gas meter can result in a build-up of gas in a room, leading to a gas explosion.  

Tampering with an electricity meter can expose wires which can start fires, making electricity equipment and appliances throughout the entire property ‘live’ and capable of fatally electrocuting anyone who touches them.

A tampered gas or electricity meter could destroy people’s businesses and livelihoods or in extreme circumstances cause loss of life.

What happens if people are caught tampering or damaging a meter?

If you are caught tampering or damaging a meter, not only will your supplies likely be disconnected, you will be prosecuted under the law. The Gas and Electricity Acts are legally binding legislation, and any breach of these laws will result in prosecution.

If you suspect energy theft

The theft of gas and power is a huge safety risk for both the person stealing the energy and for other people and properties in the area.

If you suspect energy theft may be occurring, immediately contact one of the following:

• Corona Energy

Even if we are not be the registered supplier to the suspected meter, we will pass on the case to the correct supplier to initiate an investigation.

If you wish to report a suspected meter tamper to us directly, you can do so by either calling our Customer Services Team on 0800 804 8589 (Option 2) or emailing us at customer.services@coronaenergy.co.uk.

• Your Local Network

If you know which gas or electricity network is responsible for the area, you can contact them directly to report meter tampering. The network will then pass the report to the relevant supplier to investigate.

You can find out who your gas or electricity network is here.

• CrimeStoppers

CrimeStoppers is an independent charity provides the option to anonymously report crimes – including energy theft. You can find more details and submit a report via

Crime Stoppers here.

• UK Revenue Protection Association (UKRPA)

The UKRPA is a trade association who are able to pass on energy theft reports to the relevant Supplier. You can find more details and submit a tamper report via UKRPA here.

What is it?

Unidentified Gas (UIG) is the shortfall between the volume of gas that enters the National Grid and what is consumed by end users.  The shortfall is mainly caused by consumption on unregistered meters, theft of gas, pipe leaks and shrinkage. As this shortfall cannot be attributed to a specific meter, all suppliers are charged by the industry for their allocation of UIG. Suppliers pass the UIG charges on to consumers as part of their gas rate.

The way these costs are calculated and apportioned across all gas meters is based on UIG factors that are determined by the Allocation of Unidentified Gas Expert (AUGE).

Why is it changing?

From June 2017 to June 2020, a company called DNV were the Allocation of Unidentified Gas Expert (AUGE) that determined the UIG factors. However, as part of a tender process they were replaced by Engage Consulting Limited, in December 2020 they issued their first draft of the new methodologies for determining UIG factors. The newly calculated UIG volume has increased by 42% under the new methodology.

How does that impact businesses?

Whilst the impact for each meter will be different, the general trend sees a cost reduction for domestic meters but for most business meters there will be a cost increase, with high consuming sites seeing the biggest change.

When will the change come into effect?

The new rates will be applied from 1^st October 2021 and be reflected on your November 2021 invoice.

Industry response to the change in methodology

Corona Energy is a member of ICoSS (Industrial & Commercial Shippers and Suppliers) which is a group of industry representatives who have challenged the new methodology for calculating UIG factors. We challenged this to try and reduce the impact of this methodology change on our customers. This challenge was unfortunately rejected however Corona Energy is sponsoring a modification to create an independent assurer role to ensure that the AUGE is working within the agreed Framework and provide governance of the role of the AUGE in apportionment of unidentified gas costs between suppliers.

What is it?

TCR is an initiative from Ofgem that changes the way Distribution (DUoS) and Transmission (TNUoS) costs are recovered. The costs are made up of two parts 1) residual, which covers the costs of the day-to-day running of the electricity networks and 2) forward looking, which covers the expansion and future proofing of the network.

Currently the residual costs are built into the unit rate (p/kWh) but once TCR comes into effect, the costs will move to the standing charge (p/day).

The size of the standing charge is determined by the Line Loss Factor code, with larger sites paying a larger rate.

Why is it changing?

Historically, larger energy users have used sophisticated technology or on-site generation to reduce the amount of electricity they draw from the network during the high cost periods. Unfortunately, the cost they avoided was then passed onto smaller users who could not shift their consumption. TCR seeks to address the unfairness that had developed under the previous charging mechanism.

How does that impact businesses?

Businesses will see their standing charges increase, but there will also be a reduction to the unit rate. Overall, the distribution and transmission companies will still seek to recover the same amount of revenue they were allowed under the old charging mechanism.

When will it come into effect?

From April 2022, DUoS will change its charging methodology to conform to TCR, with TNUoS happening a year later in April 2023.

What is it?

Balancing Services Use of System (BSUoS) charges cover the cost incurred by National Grid acting as the Electricity System Operator (ESO) as it maintains a balanced electricity system. BSUoS is volumetric charge, based on the cost of balancing the system in each half hour, spread across total chargeable volume on the system in that half hour. This charge is applied to consumers and large, transmission-connected generators; however, from April 2023 all the costs will be recovered from consumers.

Why is it changing?

Currently, smaller distributed generators do not pay BSUoS charges, meaning that they are able to offer cheaper wholesale power, due to transmission-connected generators needing to factor BSUoS charges into the wholesale price they charge. Distributed generators can also bid at a lower price in CM & CfD auctions. Ofgem considers these differences could lead to market distortions that it is seeking to eliminate.

How does that impact businesses?

On 25^th April 2022, Ofgem approved the modification CMP308: Removal of BSUoS Charges from Generation. This modification will lead to BSUoS rates effectively doubling for all consumers.

When will it come into effect?

The change in BSUoS rates will come into force from 1^st April 2023.

During 2010 to 2015 the UK Government committed to a series of reforms (known collectively as Electricity Market Reform, or EMR) in order to, in the Government’s own words: ‘transform the UK’s electricity system to ensure that our future electricity supply is secure, low-carbon and affordable.’

EMR will deliver the low carbon energy and reliable supplies that the UK needs, while minimising costs to consumers. The reforms introduces two key mechanisms to provide incentives for the investment required in our energy infrastructure.

• Contracts for Difference (CfD) provides long-term price stabilisation to low carbon plant, allowing investment to come forward at a lower cost of capital and therefore at a lower cost to consumers.

• Capacity Market provides a regular retainer payment to reliable forms of capacity (both demand and supply side), in return for such capacity being available when the system is tight.